Support

Please send your questions to cs@stationon.com. We reply within two business days.

For account issues, please include the name shown in Me in the app and the sign-in method you linked (Apple, Google or Kakao). You don't need to send us any diary content.

Frequently asked questions

Will my diary disappear if I change devices?

If you link an Apple, Google or Kakao account in Me, you can tap "I already have an account" on the first screen of your new device and bring back your diary and pictures. An account that isn't linked stays tied to that one device.

A picture failed. What happens to my paint?

If a generation fails, the paint you used is returned automatically. The picture card shows why it failed, and you can tap Redraw.

How do I cancel my subscription?

Check the cancellation guide in Me → Manage subscription in the app, then cancel in the store's subscription management. On iPhone, go to Settings → Apple ID → Subscriptions; on Android, go to Google Play → Payments & subscriptions. You can keep using the app until the end of the remaining period, and your diary, pictures and purchased paint stay.

Can I get a refund?

Payments are processed by the App Store and Google Play, so please request a refund from the store you paid through (Apple Report a Problem · Google Play refunds). If you can't, let us know by email.

I don't want my diary sent to AI.

When writing an entry, turn on "Don't send this entry to AI", and that entry is left out of pictures, polishing and analysis. You can find details in Article 5 of the Privacy Policy.

I want to delete my account.

Please see the account deletion guide.